Pan Labs, Inc. ("Pan," "we") operates pantalaimon.ai (the "Service"). Our headquarters is 262 9th Street, Brooklyn, New York 11215. Questions: support@pantalaimon.ai.
This Privacy Policy explains how we collect, use, disclose, and protect personal information, and the enhanced protections we apply to minors aged 13–17. It is designed to comply with the Children's Online Privacy Protection Act (COPPA) (applied voluntarily as a 13–17 protective baseline), the California Consumer Privacy Act / California Privacy Rights Act (CCPA/CPRA), the New York SHIELD Act, the Washington My Health My Data Act, the Connecticut Data Privacy Act, and other applicable U.S. state consumer-health privacy laws.
Controller: Pan Labs, Inc., a Delaware corporation.
Address: 262 9th Street, Brooklyn, New York 11215.
Contact / Privacy Requests: support@pantalaimon.ai.
Data Protection Point of Contact: Pan Labs, Inc. Privacy Team — support@pantalaimon.ai.
Device type, operating system, app/browser version, messaging-channel identifiers, IP address (truncated where feasible), timestamps, error logs, latency, and aggregate engagement metrics.
Precise geolocation, biometric identifiers, government-issued ID numbers, financial-account details beyond what a payment processor requires, or content from devices/accounts outside the Service.
We use personal information to: (a) provide and operate the Service; (b) personalize coaching and reflections; (c) detect safety signals and route crisis resources (including 988) and parental escalations consistent with the Terms; (d) maintain security, prevent fraud, and debug; (e) communicate service updates; (f) conduct internal product analytics on de-identified or aggregated data; (g) comply with legal obligations.
We do not use personal information for any purpose materially different from those disclosed without obtaining renewed consent.
Conversational AI is provided by Anthropic, PBC ("Anthropic") under a service-provider / data-processor agreement. Anthropic processes inputs solely to return model output to Pan and is contractually prohibited from using Pan user inputs to train its general foundation models.
We engage vetted vendors for hosting (cloud infrastructure), messaging delivery (WhatsApp/Meta, Telegram, and SMS providers per their respective terms), analytics on de-identified data, error monitoring, and customer support. Each is bound by written agreements limiting use of personal information to the services provided.
Before any internal research, model-evaluation, or product-improvement use, Teen free-text chat logs are stripped of direct personal identifiers (names, contact information, location references, school names) and pseudonymized. Pan maintains technical and organizational controls reasonably designed to prevent re-identification and contractually prohibits downstream re-identification attempts.
Teen free-text chat logs are not licensed, sold, or otherwise made available to third parties — including Anthropic — for training general-purpose AI models. De-identified content may be used internally by Pan to evaluate and improve Pan's own prompts and safety systems.
For minors aged 13–17, we rely on verifiable parental consent as the primary basis for processing, supplemented by the Teen's age-appropriate assent communicated through the Service. For Parents, we rely on contract performance and legitimate interests, balanced against Parent rights.
We disclose personal information only:
We do not disclose personal information to law enforcement absent valid legal process or a bona fide emergency.
Pan is an AI companion service. If you opt in to receive text messages, Pan will send recurring automated conversational and transactional SMS messages to the phone number(s) you provided (your number and/or your teen's number, where you have consented on their behalf). SMS is optional — you may instead choose WhatsApp or Telegram at enrollment, and consent to SMS is never a condition of using Pan.
Message frequency varies. Message & data rates may apply. You can reply STOP at any time to opt out of text messages, and reply HELP for help. For assistance with messaging you can also email us at support@pantalaimon.ai.
We do not share or sell your mobile opt-in information or SMS consent with any third parties or affiliates for marketing purposes. Phone numbers and consent records are used solely to deliver the Pan service and are shared only with the messaging providers needed to transmit those messages.
Pan applies privacy-by-default for users aged 13–17:
Subject to verification and applicable law, you may request to:
Submit requests to support@pantalaimon.ai. A Parent may exercise rights on behalf of the enrolled Teen. We will respond within statutory timelines (generally 45 days under CCPA/CPRA; shorter where required).
The Parent may, at any time, request: (a) a summary of categories of information collected from the Teen; (b) deletion of the Teen's account and associated personal information (subject to lawful safety-retention obligations); and (c) revocation of consent prospectively.
We maintain administrative, technical, and physical safeguards reasonably designed to protect personal information, including encryption in transit, access controls, audit logging, vendor due diligence, and an incident-response plan compliant with the NY SHIELD Act breach-notification requirements. No system is perfectly secure; in the event of a qualifying breach, we will notify affected users and regulators as required by law.
The Service is not directed to, and we do not knowingly collect personal information from, children under 13. If we learn we have collected such information, we will delete it promptly. Contact support@pantalaimon.ai.
California (CCPA/CPRA): Categories collected, sources, business purposes, and recipients are described in Sections 2–4. We do not sell or share personal information for cross-context behavioral advertising. California residents may exercise the rights described in Section 8. "Shine the Light" requests: support@pantalaimon.ai.
Washington / Nevada / Connecticut / Other State Consumer Health Laws: Teen behavioral and self-report data is treated as consumer health data. Authorizations, where required, are obtained at enrollment from the Parent, and may be withdrawn at any time.
New York: Pan complies with the NY SHIELD Act and applicable New York data-security regulations.
The Service is operated from the United States. If you access the Service from outside the U.S., your information will be transferred to and processed in the U.S. Pan does not currently solicit users outside the U.S.
We will post material changes at pantalaimon.ai and notify the enrolled Parent by email. The "Last Updated" date reflects the most recent revision.
Pan Labs, Inc.
Attn: Privacy
262 9th Street
Brooklyn, New York 11215
support@pantalaimon.ai